Refund Policy
Last updated: January 2025
Important: All Sales Are Final
Due to the nature of our research-use-only products and strict quality control requirements, all sales are final. We do not accept returns, exchanges, or provide refunds except in specific circumstances outlined below.
Policy Overview
Diamond Peptides maintains strict quality control standards for all our products. Once a product leaves our facility, we cannot verify its storage conditions or handling, which is why we cannot accept returns. This policy ensures that all customers receive products that meet our quality standards.
Exceptions
We may provide a refund or replacement in the following limited circumstances:
Damaged in Transit
If your order arrives damaged due to shipping, you must report the damage within 48 hours of delivery with photos of the damaged package and products. We will arrange a replacement or refund at our discretion.
Incorrect Product Received
If you receive a product different from what you ordered, contact us within 48 hours of delivery. We will arrange for the correct product to be shipped at no additional cost.
Quality Issues
If independent testing reveals that a product does not meet the specifications stated on our Certificate of Analysis (COA), we will investigate and provide a replacement or refund. You must provide the third-party lab report for verification.
How to Request a Refund
If you believe you qualify for a refund based on the exceptions above:
- Contact us within 48 hours of receiving your order
- Provide your order number and detailed description of the issue
- Include photos or documentation as evidence
- Wait for our team to review and respond (typically within 24-48 hours)
Non-Refundable Situations
We cannot provide refunds in the following situations:
- Change of mind or ordering error
- Failure to claim package or refusal of delivery
- Incorrect address provided by customer
- Products stored improperly after delivery
- Requests made more than 48 hours after delivery
- Products opened, used, or tampered with
Order Cancellations
Orders may be cancelled for a full refund only if the request is made beforethe order has been shipped. Once an order is shipped, our standard no-refund policy applies. To request a cancellation, contact us immediately at [email protected].
Refund Processing
If a refund is approved, it will be processed within 5-7 business days. Refunds will be issued to the original payment method. Please note that it may take additional time for the refund to appear on your statement depending on your financial institution.
Contact Us
For refund inquiries or to report an issue with your order:
Include your order number and a detailed description of the issue. Our support team responds within 24 hours during business days.